Class in Session: Cisco

What is Presence? Presence is a Cisco Unified Communication product that checks user availability, such as whether a user is on the phone or communication device. Presence is great for companies that need to keep track of users. For example, hospitals are using presence to track the status of doctors that usually can work from variety of locations at any given time.

Presence doesn’t work on its own, though, it must integrate with Cisco Unified Communication Manager to work. It works in conjunction with other products such as Personal Communicator, WebEx, and Mobile Advantage, all applications that provide mobility features for users to move beyond the office space, while away status of the user is maintained within Presence. Ultimately, presence empowers users the ability to locate individuals in a corporate directory instantly, without ever having to dial a number to checks their availability.

So how do you install Presence? Presence is a relatively simple configuration. It takes  2 to 3 hours on average to install, but only if you have conducted a pre-checklist of all the items you are going to need to complete the basic installation.

To install presence here are a list of steps you must follow.

• Find the DVD: Keep your hands on that original
• Pre-install:
  • Complete Parameter Sheet in advance (select Basic installation)
    • need security password for CUCM
  • Setup DNS in Advance
  • Configure CUP Server on Call Manager
  • Install CUP software

• Configure Call Manager for Cisco Unified Presence (CUP)
  • Check Call Manager Services
    • AXL Web Service (enable)
    • Call Manager (enable)
    • TFTP (enable)
    • Extension Mobility (enable)
    • IP Phone Services (enable)
• Configure Service Parameters
  • change default inter-presence group subscription = Allow Subscription
• Configure Application
  • Enter hostname (do not use hostname but ip address to avoid issues)
• Configure Phone Messenger Service
  • Create Phone Messenger Service Account
  • Configure Phone Service
  • License the IPPM client presence
• Configure Sip Trunk to CUP
• Configure AXL Support
  • Add new Application User such as axl-cups01
  • Add Application User to new user Group such as axl_access
  • Assign role to User group
    • Standard AXL APL Access
• Configure CUP
• Upload License
• Configure IP Phone Messenger Service
• Configure the Presence Gateway
• Configure Presence Settings
• Configure for CUP Clients
• Setup CUPC Users

Author: Chris Foster